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Cyber Essentials - Further Information

Frequently Asked Questions

How long does an application take?

A typical application can take up to 40 minutes to complete on the portal – after this our assessors will provide you with an answer/feedback within 48 hours.

Who completes the application?

The application can be completed from anyone from your organisation. However, it must be signed off by a senior member of staff.

Is there a time limit?

No – you can come and go as you please. If you don’t log in for three months – your application will automatically time out.

If I fail, do I have to pay again?

In most cases, as long as you have made a reasonable attempt on your first submission, your assessor will provide you with feedback and you are allowed to resubmit at no extra cost. The assessors reserve the right to fail applications if they deem is appropriate.

Can my IT company complete my application?

Yes - you can register anyone as a contact on your application who can then complete your application on your behalf.
Note: Every application is required to be signed-off by a member of senior staff of the applying company.

Can I get a VAT receipt for the costs?

Yes – please send your request to accountspayable@apmgroup.co.uk
Note: Make sure to include your company name in the request.

Can I get help for completing my application?

Yes – our information hub will provide you answers to any of your most common questions: including the Cyber Essentials questionnaire, scoping statements, discounts and much more.

How do I get my cyber essentials logo?

As soon as your certification has been granted by our system – a member of our Cyber Essentials team will be in touch with your branding guidelines, logos, certificate and promotional activities.

How long until my certification appears on the NCSC Database?

The database is updated monthly. Your certification will typically appear in the first week of the next calendar month.

I am an IT Company, how do I get Cyber Essentials for my clients?

Contact us on CyberEssentials@apmgroup.co.uk to learn about our Cyber Essentials enterprise solutions.

Cyber Essentials or Cyber Essentials plus?

Read our blog about when to choose cyber essentials and cyber essentials plus.